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ISO/IEC 27001:2013 Standard Public Information

ISO 27001 Certificate Process Information

databrackets has the responsibilities and authority for making decisions relating to certification, including ISO/IEC 27001 certification renewal, ISO/IEC 27001 recertification, ISO/IEC 27001 certification revoke, and ISO/IEC 27001 suspension, withdrawal, or transfer of certification.

ISO/IEC 27001 Certification / Recertification Process

  • databrackets will provide a digital copy of the ISO/IEC 27001 certification documents to the certified client.
  • The certification document(s) identifies the following information:
  • The name and geographic location of each client and any sites within the scope of a multi-site certification
    • The dates of granting, extending or renewing certification 
    • The expiry date or re-certification due date consistent with the recertification cycle 

a unique identification code  

  • The standard and/or other normative document including issue number and/or revision used for the certified customer
    • The scope of certification with respect to product (including service), process, etc., as applicable at each site
    •  The name, address and certification mark of databrackets, other marks (e.g. accreditation symbol)
    • Any other information required by the standard and/or other normative document used for certification

ISO/IEC 27001 Certification be Revoked

  • databrackets (auditing organization) enforces the following requirements/components that must be in place to ensure the client has conformed to the ISO/IEC 27001 Information Security Management Framework.
  • The Information Security Management System mandatory controls are not in place, the auditors will identify a major non-conformity. Without immediate remediation, this is sufficient reason to revoke certification.

ISO/IEC 27001 Certification Suspension, Withdrawal and Transfer

databrackets maintains certification based on demonstration that the client continues to satisfy the following criteria:

  • Any major nonconformity or other situation that may lead to suspension or withdrawal of certification.

Transfer Process for Clients:

  • When a transfer of certification is envisaged from one certification body to another, the accepting certification body will have a process for obtaining sufficient information in order to make a decision on certification.
  • A transfer is the recognition of an existing and valid management system certification, granted by another accredited CAB by databrackets for the purpose of issuing its own certification.
  • Only certifications which are covered by an accreditation of an IAF MLA signatory will be eligible for transfer. Organizations holding certifications that are not covered by such accreditation will be treated as new clients; the contract reviewer will check the validity of the current certificate and record the results of this check on the client details section of the contract review sheet.
  • Prior to transferring a certification databrackets conduct a pre-transfer review, usually this is completed by remote review of records, the results of this are recorded on the pre-transfer review report and includes checks of the following:
  1. Confirmation that the client’s certified activities falls within the accredited scope of databrackets.
    1. The reasons that the client has for seeking a transfer.
    2. That all sites wishing to transfer certification hold an accredited certification.
    3. That the scope of the application is identical to the scope of the current accredited certification.
    4. That the accredited certification is valid in terms of duration.
    5. Where practical, the validity of certification and the status of outstanding non conformity is verified with the issuing certification body unless it has ceased trading.
    6. The company is not subject to any detrimental current engagement with regulatory bodies in respect of legal compliance.
    7. That the previous CAB reports are available, demonstrate that an effective management system is in place and that any outstanding non-conformity has been resolved.
    8. That visits have been carried out as per the audit program.
    9. That the company is effectively reviewing and responding to complaints

      Should it not be possible to meet all of the above criteria then a second stage pre-transfer review (an on-site visit) will be carried out.

      If the current certification has less than 12 months validity then a re-certification will be completed by databrackets at the next visit. If there is more than 12 months of validity remaining, the next visit will be a surveillance audit.

Management System and Certification Scheme

Information Security Management Systems In our digital age it is essential for organizations to ensure that their information is secure, ISO/IEC 27001:2013 is the international standard for the management of information security. Benefits of ISO/IEC 27001:
  • Helps to maintain the confidentiality of secure information
  • Gives confidence to customers and stakeholders
  • Minimizes the risk of a data breach
  • Provide a competitive advantage
  • Improved client retention
  • Assists in meeting your legal obligations
  • Mitigation of risk
  • Protects the organization, shareholders and directors
For more information contact databrackets at

The certification for ISO/IEC 27001:2013 is verified by databrackets, an ISO certifying agent in the process of getting accredited by the International Accreditation Services ( ), a member of the International Accreditation Forum (IAF). Certificates issued by databrackets are recognized as valid certificates in all countries with an IAF member. For a list of all countries with an IAF member, see the IAF Members and Signatories webpage.

Requests for information, complaints, and appeals

Appeal Process

In the event of certificate withdrawal or if a client company does not accept a non-conformity or recommendation for registration, the company has the right of appeal

Should the company intend to appeal then they should inform the auditor during the closing meeting, at which time the auditor should direct the client to contact the databrackets office and request an appeal form.

The appeal form should be completed as well as a formal documented substantiation for submission to databrackets within fourteen days of the receipt of the intention of withdrawal notice or the date of the audit.

Appeals will receive an acknowledgment of receipt immediately and the first level investigation will be completed within a maximum of 30 days from initial receipt.

Upon receipt of the completed appeals form, the details will be entered onto the appeals register to enable tracking of the status of the appeal,

All client company appeals will be initially reviewed by the appointed certificate decision maker(s) and the databrackets audit staff responsible for the recommendation to withdraw the certificate or identification of the non-conformity – who must provide evidence to support their recommendation.

Should the appointed decision maker reject the appeal then it will passed to the Board for appraisal. Should the Board concur with the decision maker(s) finding then the appeals committee, drawn from the independent members of the impartiality committee will consider the appeal.

The appellant will be advised of the names of the appeals committee and the appellant has the right to dispute the members of the appeals committee by formal notification of their dispute. This dispute will be reviewed by the chairman of the committee or, if the chairman is a member of the appeals committee, by the vice-chairman. The result of the appeals committee review will be notified to the company.

The decision of the appeals committee is final and will be binding on both parties. Once the decision on the appeal has been made no counter claim by either party can be made to amend or change the decision.

The decision of the appeals committee will be communicated to the appellant without delay

In instances where the appeal has been successful, and the certificate is re-instated or the non-conformity is removed a non-conformity report will be identified in line with databrackets procedures and actions taken to identify and address the underlying cause of the failure that led to the appeal.


Submission, investigation and decision on appeals will not result in any discriminatory actions against the appellant.

Should you wish to appeal a decision please complete the below form

Complaint Process

Should a client company have any reason to complain regarding the conduct of databrackets’s employees, then the complaint should be made in writing to databrackets on the complaint form

Should databrackets receive a complaint by a user of a registered client, indicating that a certified client no longer complies with databrackets requirements, then it may be necessary to either initiate withdrawal of certification or conduct a full re-audit of the client, at extra cost to the client.

Complainants will receive an acknowledgment of receipt immediately and the complaint will be investigated and decided upon within a maximum of 30 days from initial receipt.

Upon receipt of the completed complaints form, the details will be entered onto the appeals register to enable tracking of the status of the complaint.

Complaints received about a certified client will be referred to the client in question at a suitable time to enable an effective investigation to take place, confidentiality will be considered at all stages

All certified clients will make available, when requested, records of all complaints and corrective actions taken, in accordance with the management system standards or other normative documents.

Initially the completed complaint form, and associated evidence will be by the appointed certificate decision-maker(s) and the databrackets’s audit staff responsible for the client, to determine if the complaint is justified.

If the complaint is deemed to be justified then a non-conformity report will be identified in line with databrackets procedures and actions taken to identify and address the underlying cause of the failure that led to the complaint

The results of the complaint investigation process will be communicated to the complainant without delay, where deemed appropriate the results of the complaint investigation may be made public.

Should you have a complaint please complete the below form:

Policy on Impartiality

Sahaa Solutions LLC, d/b/a databrackets is the legal entity responsible for certification activities; reference to databrackets in this Policy and Public Statement refers to this legal entity.

databrackets’ Directors, Staff, and Subcontractors fully understands the importance of impartiality in undertaking its Certification Activities. databrackets will therefore ensure that in all its dealings with clients or potential clients, all employees or other personnel are and will remain impartial. To ensure that impartiality is both maintained and demonstrated, the following principles have been established.

  • databrackets issues Certificates only after following a review by an independent authorized and competent member of the management team (who has not been involved in the audit) to ensure that no interest shall predominate
  • databrackets does not offer management system consultancy or any other form of consultancy to companies or individuals who are going through the certification audit. 
  • databrackets does not offer (and has never offered) an internal audit service to its certified clients.
  • databrackets does not own or have any interest (financial or otherwise) in any other company that offers certification or management system consultancy services.
  • databrackets does not have (and will not form) any relationships with companies who offer consultancy or other services that can be construed as having an impact on the certification services provided by databrackets. Any proposed relationship between databrackets and any other company will undergo a risk assessment by the Committee for Impartiality prior to that relationship being formalized. Any current relationships with companies, organizations, and individuals will be risk assessed on a regular basis to ensure that the relationship does not impact upon the impartiality of the certification process.
  • Individuals employed by or otherwise contracted to databrackets are required to document and record their current and past relationships with all companies. Any situation past or present, which may present a potential conflict of interest is required by databrackets to be declared. databrackets will use the information to identify any threats to impartiality and will not use that individual in any capacity unless they can demonstrate that there is no conflict of interest. 
  • databrackets will not allocate a member of staff or sub–contractor to a management system audit where any past relationship has existed. Exceptionally and at the discretion of the Audit Manager or Directors, an individual or sub–contractor may be allocated to a management system audit where a past relationship has existed, but there has been no relationship for a minimum of 2 years. 
  • databrackets does not and will not offer any commission (‘finders fees’ or other inducements) to any individual or company in respect of referrals of clients unless:
  1. The terms and conditions of any such referral are clearly established and can be demonstrated, and it can also be demonstrated that the fee is for a referral and the fact that a commission has been paid will in no way affect the outcome of an audit.
  2. A risk assessment (to establish the potential for an unacceptable threat to impartiality) has been carried out on the process through which any such payment is made to an individual or organization (normally a consultant) requesting the commission for referrals.
  3. All such payments are documented, recorded, and traceable and accompanied by purchase order and invoice.
  4. databrackets does not offer specific training to any company in respect of implementing a particular standard for that company. Any training offered by databrackets is general in nature and available to all companies or individuals who wish to attend. 
  5. databrackets will ensure that it is not linked or marketed in any way which links it with the activities of a management system consultancy and will take appropriate action should any such link be identified.
  6. Auditors and others involved in the certification process are not and will not be put under any pressure and will not be influenced in any way to come to a particular conclusion regarding the result of an audit.